1. How do I make a withdrawal?
Go to the Withdraw section, choose your preferred bank, enter the amount, and confirm.

2. Is there a minimum withdrawal amount?
Yes. The minimum withdrawal amount is MYR 50.

3. Are there any fees for withdrawals?
sureWin does not charge a withdrawal fee.

4. How long does it take to process a withdrawal?
Withdrawals are usually processed within 30 minutes, depending on the bank processing times or verification status.

5. Can I withdraw to someone else’s account?
No. Withdrawals can only be made to accounts under your own name.

6. Why was my withdrawal rejected?
Common reasons include incomplete verification, mismatched banking details, insufficient balance, or violation of T&C. Ensure all account information is accurate.

7. Is there a limit on the number of withdrawals?
Yes, withdrawal limits depend on your VIP level and its associated restrictions.

8. Do I need to complete turnover requirements before withdrawal?
Yes. Every deposit amount is required x1 turnover. Any bonus or free credit may require meeting a specified turnover before it can be withdrawn. Check the promotion’s terms and conditions.

9. What should I do if my withdrawal is delayed?
Please contact LiveChat Customer Service for assistance. Delays may be due to bank processing times or verification checks.

10. Can I cancel a withdrawal request?
Yes, as long as the withdrawal has not been processed. Please contact LiveChat Customer Service immediately.

11. Can I schedule a withdrawal in advance?
No. Withdrawals are processed after request; scheduling is not supported.

12. Can I withdraw partial amounts from my account?
Yes. You may withdraw any amount above the minimum withdrawal limit, provided that all applicable turnover requirements have been met, except for certain promotions that require full withdrawal of the eligible balance.

13. Are withdrawals processed on weekends or public holidays?
Withdrawals may be delayed depending on bank or payment provider operations.

14. What happens if I enter incorrect bank details?
Incorrect details may delay or cancel the withdrawal. Please contact LiveChat Customer Service immediately to correct it.

15. Is there a maximum withdrawal amount limit?
Yes. withdrawal amount limits depend on your VIP level and its associated restrictions.

16. What should I do if I receive less than the requested amount?
Please contact LiveChat Customer Service immediately.

17. Can I withdraw funds that are currently in bonus or promotion balance?
No. Bonus funds cannot be withdrawn until turnover requirements are met. Kindly review the promotion’s terms for details.

18. Are withdrawals secure?
Yes. sureWin uses advanced encryption and security protocols to protect your transactions.

19. Can I change my withdrawal method after submitting a request?
No. To change, you must cancel the withdrawal request first and resubmit.

20. Who can I contact if my withdrawal fails repeatedly?
Please contact LiveChat Customer Service with your account and transaction details.